CONTACT CENTER SOLUTION
Synesis IT is a pioneer in the field of call center technology solutions, consistently staying at the forefront of the industry with its cutting-edge capabilities. Able to handle a high volume of calls with unmatched quality and standards, Synesis IT has established itself as a leader in Bangladesh. With over 30 nationally important contact centers under its wing, Synesis IT provides a wide range of services to the people of Bangladesh, from healthcare and emergency assistance to utility support and more. Through its dedication to customer satisfaction and excellence, Synesis IT continues to be a valuable resource for the citizens of Bangladesh.
MAJOR FEATURES AND FUNCTIONS
- Automatic Call Distribution
- Skills Based Routing
- Unlimited Queues.
- Interactive Voice Response (IVR)
- Outbound & Robo Dialer
- Call Recording & Transferring System
- SMS/E-Mail Integration
- CDR System along with Quality Monitoring
- Live Dashboard System for Ease of Reports
- Integrated Complain Management System
- 24/7 Dedicated Expert Support Team
- Audio & Video Conferencing
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M+
People Served
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Nationally Important Contact Centers
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Lacs+
Delivering information to 2 Lacs Subscribers everyday
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Years of Proven Experience
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Pool of Qualified Doctors and Agents
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Lacs+
Capability of Handling 3.5 Lacs Calls Per Day
