Call Center Solution for Telenor Health


 Call Center Solution for Telenor Health

Telenor Health is a digital health subsidiary established by Telenor Group in 2015. Telenor Health is a purpose-driven company with the ambition to leverage technology to help make high quality health and wellness information, advice, and services accessible to everyone, particularly for people in emerging markets. Telenor Health’s purpose is an extension of Telenor Group’s vision of “empowering societies” and its commitment to Asia as the group continually explores new ways to harness technology for the betterment of lives and communities.

To provide mobile and digital health and wellness related services, Telenor Health obtained a short code (16567) from BTRC and searched for a service provider who can provide all sorts of technological services including Call Center Solution of Telenor Health (Tonic and all other e-health channels).

Synesis IT Ltd. grabbed the opportunity and took another great move towards the digitization of e-health industry of Bangladesh.

From Synesis Call Center solution, the Health Services is available to both registered members of Health Services as well as to non-registered members. The Short Code 16567 is open for Non-Members so that they can call to take doctor consultation.

Synesis IT Ltd. has successfully implemented the call center with capacity of 100 agents & doctors to login to the panel & perform operation. The call center comes with the below listed services/features.


• Computer Telephony Integration (CTI)

• Automatic Call Distributor (ACD)

• Interactive Voice Response (IVR)

• Minimum Balance Threshold

• Skill-Based Call Routing

• Integration with Tonic CRM/Carrtocake

• Integration with other service providers of Telenor Health including IPTSP operator.

• Development and provisioning of reports.

Synesis IT has provided such a call center solution which has enhanced the Telenor Health service, ensured digital health services to its customers (“Health Services”). It has created a network agnostic operation model for Tonic. This flexible & user-friendly call center solution has been design to provide the best service to Tonic members & customers.