Combined Military Hospital (Dhaka) or CMH is a hospital located in Dhaka Cantonment. It is part of the Combined Military Hospital chain situated in all cantonments of Bangladesh. All military personnel & their family get free treatment from here & get free medicine.
Synesis IT has established a Contact Center Solution for Health Services for Bangladesh Army, situated in CMH, Dhaka to facilitate comprehensive health services for patients and families by 2018. The established Contact Center Solution for Health Services is providing the services such as Medical Helpline with Primary Medical Consultation, Integrated CRM & Database, e-Prescription & Complaint Registry, m-Survey, Automated IVR Call about Health Advisory, Critical Health Awareness, any kind of Announcement etc.
Established Contact Center Solution for Health Services is integrated with the existing patient database now and existing ERP/CRM , Blood Bank & Donner Database, etc.
Contact Center Solution for Health Services will
·Ensure Health Service 24/7 by Medical Doctors
·Facilitate Emergency and critical care related health services
·Provide a platform for multiple services under one umbrella
o Pregnancy Care.
o Neonatal Care.
o Postnatal Care.
o Child Health services (Immunization)
o Age population health (Diabetes, Hypertension, NCDS etc.)
o Ambulance Service.
·Decrease in-patient visit for general health problems and minor illness
·Help to manage Patient Profile, Comprehensive Database, Analytical reporting, Diseases profiling.