Health care is one of the prime concerns of Bangladesh government. A major part of the population has been unaware or unwilling to get health dissemination services due to high cost, far distance to health service provider or unaware to identify disease symptoms and take action. Keeping pace with the slogan “Digital Bangladesh” and to ensure proper health facilitation for all and improved healthcare system, Ministry of Family and Welfare of Bangladesh (MOHFW) has launched National Health Call Center in September 2015 which is the first doctor-based GoB health service call center in Bangladesh.
Online technologies offer the promise of an efficient, improved healthcare system. With this advanced e-Health platform, it is a matter of phone call for everyone to avail health care services. Besides, the service enables care providers to gain rapid access to information that can aid in the diagnosis of health conditions or the development of suitable treatment plans.
Synesis IT generated a platform of Advanced technology “Telehealth resource center” solution to MIS department of DGHS under the supervision of MOHFW. The 24/7 national health helpline “Shastho Batayon 16263”. Key services of this system includes-
Ø Health-related queries,
Ø Ambulance information,
Ø Nearby hospital, blood bank address,
Ø Emergency accident information
Ø Information on widespread occurrence of any disease in the country etc.
Ø The service also includes grievance management system where any sort of complaints can be registered easily.
Synesis IT has proved a remarkable technological exhibition by developing the contact center system, with the advanced equipped service model which maintained a server, capable of managing and processing incredible number of data. Transparency has been kept air clean through performance, Socio demographic Analysis and report review management system in all kinds of report preparation like- SMS report, doctor-agent report or in crucial Informative research. With an excellently organized IT infrastructure design and networking model Synesis IT has also developed monitoring tools via which performances can be checked in a blink of an eye. Besides innovative technical aspects, Synesis IT has also furnished the total operation from call center management to recruitments of professional doctors/advisors through one of its expertise “Managed services”. The key features of “Shastho Batayon 16263” include-
Ø E- prescription
Ø Automated IVR call
Ø Mobile Survey
Ø SMS Promotion
Beside regular medias like- newspaper, television etc. Shastho Batayon 16263 is being promoted in Digital platforms like Facebook, Youtube etc. with helpful medical insights and tips which has already attracted the attention of an enormous number of people. The call volume stat shows that by the end of August 2019 Shastho Batayon 16263 had average 4,000 to 5,000 incoming and outgoing service calls.
Social Impacts and Benefits
National health helpline Shastho Batayon 16263 is playing a vital role in providing e-Health services. In recent years it had a good social impact in Bangladesh.
Ø Patients get benefit from increased access to care, physicians are affordable and available 24/7, flexibility in service delivery, and the health system itself benefits from lower costs to provide such health care service.
Ø The comprehensive, real-time dashboard, along with communication features, reporting capabilities make the system very efficient.
Ø Till 31st March, 2019 Shastho Batayon 16263 received total 94763 calls around the country.
Ø The intuitive real time health information dashboard presents routine live health data, health workforce, health bulletins ect. to give a clear view to the service
Ø General People are taking several health services beside 24/7 doctors’ advice within a very marginal call rate.