|Category||Service Name||Keyword||Short Code||USSD|
|IVR/ Call Center||Mind Care IVR||START MON||7899||*7899*1*1#|
|SMS Tips||Intelligence & Brain||START INB||*7899*2*1#|
|Mental Health||START MNH||*7899*3*1#|
|Child Psychology||START CHP||*7899*4*1#|
|Anxiety & Stress||START ANS||*7899*5*1#|
|Quit Drugs Tips||START QDT||*7899*6*1#|
|Category||Service Name||SMS Keyword||Short Code||USSD|
|IVR/ Call Center||Mind Care IVR||START MON||7899||*7899*1*2#|
|SMS Tips||Intelligence & Brain||STOP INB||*7899*2*2#|
|Mental Health||STOP MNH||*7899*3*2#|
|Child Psychology||STOP CHP||*7899*4*2#|
|Anxiety & Stress||STOP ANS||*7899*5*2#|
|Quit Drugs Tips||STOP QDT||*7899*6*2#|
|IVR Menu browsing FEE||N/A|
|IVR Subscription (BDT) for Counseling Without VAT||15|
|SMS Subscription Fee (BDT) Without VAT||2:00|
|Subscription Fee (BDT) With SD + VAT + SD + SC||2.44|
Q. What is Banglalink Mind Care service?
Ans:Banglalink Mind Careis a 24 hours Mental Health Service. The service is provided through IVR or Call Center, SMS and other digital platform. The main objective of this service is to assist people with mental illness like anxiety, dementia, clinical depression, panic & bipolar disorder, child psychology and brain development with parenting advice for sound mental health through IVR and SMS.
Q.Who will provide the service in call center?
Ans:Banglalink Mind Careis a 24 hours Mental Health Service. In the call center, the service is provided by the clinical psychologist, counselling psychologist, educational psychologist and psychiatrist.
Q.Who can avail this service?
Ans:All Bnaglalink Prepaid & Postpaid user can subscriber this service.
Q. What can I get in Banglalink Mind Care Service?
Ans:The service will have
Q.How do I avail this service through IVR?
Ans:Interested subscriber can subscribe to the service from IVR. Subscriber will dial 7899 and in welcome prompt subscriber will be instructed regarding the IVR subscription of the service. Subscriber needs to follow the instruction to subscribe the service.
Q. How do I avail this service through SMS?
Ans:You can avail SMS based service by sending subscription SMS (START
Q. Is there any charge for this service?
Ans:Yes. For IVR service, charge is BDT 15.00 + SD+VAT+SC and for SMS service, charge is BDT 2.00+SD+VAT+SC.
Q. Is there any browsing fee for IVR service?
Q. How many minutes do I get in IVR?
Q. Is there any package after spending 20 minutes IVR package?
Ans:Yes, you can avail another IVR Top up package after spending 20 minutes. The package is for 20 minutes at BDT 15.00 +SD+VAT+SC with 7 days' validity.
Q. How do I deactivate the service?
Ans:Subscriber can unsubscribe the service by sending a un-subscription SMS (STOP
Q.What if I don't have taka 15+SD+VAT+SC/ taka 2+SD+VAT+SC in my account to avail this service?
Ans:If you don't have taka 15+SD+VAT+SC then you will not be able to avail the psychiatrist counselling service and if you don't have taka 2+SD+VAT+SC then you will no longer be able to avail the content for that particular day.
Q.Where should I call for support?
Ans:For any kinds of support regarding the service please email to firstname.lastname@example.org or call to +8801922101141for assistance.